Delivery
Standard – Delivered in 5-7 working days
Delivered Monday-Saturday
(excluding bank or public holidays)
Free when you spend £50
£4.95
International – Delivered within 5-14 days
Delivered Monday-Saturday
(excluding bank or public holidays)
Free when you spend £50
From £7
Returns
Our Policy
We want you to be delighted with your purchase but if you are not you can return any item within 30 days of receipt provided that the products are returned complete, in perfect condition, unused, and with its original packaging.
We will be happy to make a refund which will go onto the card which was used when you made your purchase.
We are not able to refund any postage charges.
Once your parcel has been received by our team it can take up to 5 working days to fulfil your request. When we have dealt with your parcel we will confirm this to you by email. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement.
If, after sending your return to us, you have not received our email confirmation within 10 working days, please contact us on 01245 248245 (Monday – Friday 8.00am to 4.00pm) so we can investigate.
Returning an item
You can send your return by post. Please include your original delivery note with the details of the items you are returning and enclose the note with your returned parcel.
Please always include a daytime telephone number and your email address in case we need to contact you about the return.
If you no longer have your delivery note, please include a letter with your name, address, email address, daytime telephone number and order number if possible. Please let us know what you are returning and why.
Make sure your items are securely wrapped and send your return to:
Returns Department
The BakeHouse
Unit 7a Rivermead Estate
Chelmsford, Essex
CM1 1PD
Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.